Shipping policy
Shipping & Processing Guidelines
All orders are subject to product availability and payment verification before processing.
Orders placed during normal business hours are typically processed and shipped within 1–3 business days (Monday–Friday). Orders placed after 12:00 PM PST on Fridays, on weekends, or on U.S. holidays will begin processing on the next business day.
During product launches, holidays, or periods of high order volume, processing times may be extended. If a significant delay occurs, we will notify you as soon as possible.
If additional information is required to verify your order or payment, a member of the Rogue Mode team will contact you before shipment.
If you have any questions regarding your order, please contact us at info@roguemode.co.
Domestic Shipping
Shipping rates and available delivery methods are calculated at checkout based on your shipping address and selected shipping option.
Once an order has been shipped, you will receive a confirmation email containing your tracking information.
International Shipping
We currently ship to select international destinations.
Shipping rates are calculated at checkout based on the destination, package size, weight, and selected shipping service.
International customers are responsible for any VAT, import duties, customs fees, taxes, or other charges assessed by their destination country, unless these charges are collected at checkout. Rogue Mode is not responsible for customs delays or additional charges imposed by customs authorities.
Delivery times for international orders may vary due to customs processing and local postal services.
Refused or Undeliverable Shipments
If an order is refused, abandoned, or returned because import duties, VAT, customs fees, taxes, or other required charges were not paid, the customer will be responsible for:
- Any return shipping costs
- Any customs or carrier charges incurred
- Any applicable handling fees
These amounts will be deducted from any eligible refund.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Rogue Mode is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
Once a shipment has been transferred to the shipping carrier, delivery is the carrier's responsibility. If your package is lost or arrives damaged, please contact us as soon as possible at info@roguemode.co. We will do our best to assist you in working with the shipping carrier to resolve the issue.