Refund policy

Refund Policy

Overview
Most Rogue Mode items are limited releases and often made to order. As a result, all sales are final unless an item arrives defective or incorrect.

Report a defect/wrong item (7 days)
Email info@roguemode.co
 within 7 days of delivery with your order number, a description, and clear photos of the issue. Requests made after 7 days may not be eligible.

What we’ll do
Once approved, we’ll provide a prepaid return label (if a return is required) and either:

Replace the item, or

Issue store credit if a replacement isn’t available.
If neither is possible, we’ll refund the original payment method.

Eligibility
Returned items (when requested by us) must be in original condition, unworn/unused, with tags and original packaging.

Non-returnable / non-refundable

Wrong size or change of mind

Pre-order / made-to-order items once production has begun

Sale items

Gift cards

Items not returned in original condition or sent back without approval

Order changes & cancellations
Because many items are produced to order, changes or cancellations can’t be guaranteed once production starts. Contact info@roguemode.co
 immediately—if your order hasn’t entered production or shipped, we’ll do our best to help.

EU customers — 14-day cooling-off
If your order ships to the European Union, you may cancel within 14 days of delivery for any reason. Items must be unworn/unused with tags and original packaging. Return shipping may apply unless the item is defective or incorrect.

Refund timing
If a refund is approved, it’s issued within 10 business days after we receive and inspect any required return. Your bank/card may take additional time to post the credit. If it’s been more than 15 business days since our approval, contact info@roguemode.co