Ordering & Payment

Q: What payment methods are accepted?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other region-specific methods at checkout.

Q: Can I modify or cancel my order after placing it?
A: Because many Rogue Mode collections are made-to-order, changes or cancellations aren’t guaranteed once production begins. If your order hasn’t shipped yet, contact info@roguemode.co immediately with your order number — we’ll do our best to assist.

Q: Will I be charged sales tax or import duties?
A: Domestic (U.S.) sales tax is calculated at checkout. International customers are responsible for any import duties, taxes, or customs fees charged by their country.

Shipping & Delivery

Q: How long does shipping take?
A: In-Stock Items: Ship within 3–5 business days (Monday–Friday).

Pre-Order / Made-to-Order Collections: Ship on the estimated date listed on each product page (timelines may vary slightly due to production).
International orders typically take 1–4 weeks, depending on customs and location.

Returns & Exchanges

Q: What is your return policy?
A: Because Rogue Mode collections are produced in limited quantities and often made to order, all sales are final unless an item arrives defective or incorrect.

Q: Who pays for return shipping?
A: If a return is approved for a damaged or incorrect item, Rogue Mode will cover the return shipping. Otherwise, buyers are responsible for shipping costs.

Q: How do I initiate a return or issue report?
A: Email info@roguemode.co within 7 days of delivery with your order number, photos, and a brief description of the issue. Our team will review and guide you through next steps.

Account & Shop Features

Q: Do I need an account to shop?
A: No — guest checkout is available. Creating an account lets you track orders, save preferences, and access exclusive drops.

Q: How can I update my account information?
A: Log in to your account dashboard, go to Account Settings, and update your email, address, or password.

Q: What are “drops” or pre-orders?
A: Drops and pre-orders are limited collections launched in collaboration with creators. Quantities are small and often produced only once. Pre-order pieces ship on the timeline listed for each release.

Care & Maintenance

Q: How should I wash my Rogue Mode pieces?
A: Wash inside-out on a gentle, cold cycle. Air-dry or tumble dry low. Avoid bleach, fabric softeners, or direct ironing over prints or embroidery.

Support & Contact

Q: How can I contact Rogue Mode support?
A: Email info@roguemode.co
We respond within 24–48 business hours.